We want every client to feel confident engaging Shobhit Systems. This policy sets out clearly when and how refunds apply.
Before work starts: If you cancel after paying the 50% advance but before any work has commenced, you are entitled to a full refund minus a 5% processing fee to cover payment gateway charges.
After work starts: The advance is non-refundable as it covers time already invested. If we are unable to deliver the agreed scope due to our failure, we will complete the work or refund the advance in full.
After delivery: If deliverables do not match the agreed SOW, we will remediate at no extra cost within 14 days. If remediation is not possible, a proportional refund will be issued.
Retainer fees are non-refundable once a billing month has commenced. You may cancel future months with 14 days' written notice. No partial-month refunds are issued.
If you are dissatisfied with any deliverable, contact us within 7 days of delivery. We will work with you to resolve the issue. Our goal is that every client is genuinely satisfied.
Approved refunds are processed within 7–10 business days via the original payment method. No additional fees are charged for processing refunds.
Email hello@shobhitsystems.com with your invoice number, project name, and reason. We acknowledge within 2 business days and confirm our decision within 5 business days.
